Effective Date: 1st January 2025
Bull Energy Private Limited ("we," "us," "our") operates the website bullenergy.co.in. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.
1. Information We Collect
We collect information that you provide directly when placing orders or creating an account:
- Full name, email address, and phone number
- Shipping address (house number, street, city, state, pincode)
- Payment information (UPI transaction IDs — we do not store card details)
- Order history and preferences
We also automatically collect:
- Device type, browser, and operating system
- IP address and approximate location
- Pages visited and time spent on our site
- Session identifiers for cart functionality
2. How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Improving our website and product offerings
- Sending promotional communications (only with your consent)
- Fraud prevention and security
3. Information Sharing
We share your data only with:
- Payment Processors: PrimeXPay for UPI payment processing
- Logistics Partners: Courier services for order delivery
- Legal Authorities: When required by Indian law or court order
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure server infrastructure
- Restricted access to personal data on a need-to-know basis
- Password hashing for user accounts
5. Your Rights (Digital Personal Data Protection Act, 2023)
Under the DPDP Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your personal data
- Withdraw consent for marketing communications
- Lodge a grievance with the Data Protection Board of India
6. Data Retention
We retain order data for 8 years as required by Indian tax and commercial law. Account data is retained until you request deletion. Session data is cleared automatically after 24 hours of inactivity.
7. Cookies
We use essential session cookies to maintain your shopping cart and login state. These are necessary for the website to function and cannot be disabled.
8. Contact Our Grievance Officer
For any privacy-related queries or complaints:
Email: support@bullenergy.co.in
Phone: +91-7715816058
Address: Unit No. 1005, 10th Floor, Ijmima Complex, Off Link Road, Mindspace, Malad West, Mumbai – 400064
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.